---
title: Barge, Listen In, and Whisper
description: "## Listen In on a Call ## **Office Manager & Reseller Steps** 1. Log in to the Manager Portal 2. Navigate to **Home** 3. Go down to **Current Active Calls** and select the **Listen In **icon next to the desired call 4. A call to…"
url: "https://snap-dial.com/docs/barge-listen-in-and-whisper/"
updated: "2025-12-30"
category: Voice Solutions
---

# Barge, Listen In, and Whisper

## Listen In on a Call

## **Office Manager & Reseller Steps**

1. Log in to the Manager Portal
2. Navigate to **Home**

3. Go down to **Current Active Calls** and select the **Listen In **icon next to the desired call

4. A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal

## For Call Center Supervisors

1. Log in to the Manager Portal
2. Navigate to **Call Center**

3. Under the **Agents **list view, select the **Listen In **icon next to the desired user

4. A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal

## Barge into a Call

1. Using the pop up from the above steps, click **Join Call **to speak to both parties

## Whisper

1. Using the pop up from the above steps, click **Whisper **to speak to only one party
   **NOTE: Whisper only works for the side that is on the phone system. You may only whisper to both sides on an extension to extension call**