---
title: Configure Direct Routing for TeamMate Connector
description: "**Scope** **Intended Audience: **Global Administrators configuring Microsoft Teams This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email.  1. The Global Administrator of the Enterprise will receive an…"
url: "https://snap-dial.com/docs/configure-direct-routing-for-teammate-connector/"
updated: "2026-01-06"
category: Voice Solutions
---

# Configure Direct Routing for TeamMate Connector

**Scope**

**Intended Audience: **Global Administrators configuring Microsoft Teams

This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email. 

1. The Global Administrator of the Enterprise will receive an email from TeamMate with an invitation Code and a link to complete registration.
   ![></li>
   <li>Copy the Invitation Code and click on <strong>Complete</strong>. </li>
   <li>Log in to the portal with Global Admin Credentials.</li>
   <li>Navigate to Enterprise > Direct Routing<img src=](https://cdn.elev.io/file/uploads/tMQfamzi6XQMTb0vfYJhcCjqpIMqe-sFxW4shTZDPok/kdrxS92WiXZaLEZ1OrGX3bEJWT4GR7RK7CrRpYzFbbQ/1598032711274-8f0.png)
   ## Troubleshooting

   Ensure **TM_PBX_Unrestricted** was added to **Voice Routing Policies.** If not, users will not see a Dial Pad under Calls on Teams application.

   1. Log in to [https://admin.teams.microsoft.com/](https://admin.teams.microsoft.com/) 
   2. Click on **Voice**
   3. Click on **Voice Routing Polices**
   4. Check if you have the following Policies.![></li>
      <li>If you have the rules above, <strong>do not proceed </strong>with the following steps:
      <ol class=](https://cdn.elev.io/file/uploads/oh_Y0lH1UyJXW-0qzZhLUHK7x5shUnAp7DiOfoB3oOY/W-OvYqwyUfXfgQGBLTTGBOeVx_Q1bh6kOEFcSGkDSnY/1598294546939-9dM.png)
   5. Click on **Global (Org-Wide Default)**
   6. Click on **Add PSTN Usage..**![></li>
      <li>Checkmark <strong>TM_PBX_Unrestricted</strong></li>
      <li>Click <strong>Apply</strong><img src=](https://cdn.elev.io/file/uploads/oh_Y0lH1UyJXW-0qzZhLUHK7x5shUnAp7DiOfoB3oOY/mE7dgDr65s4wPGcZ8Ga0yuM-xWCEbk2UgWC7u41DhVY/1598294699772-hx4.png)Have your users sign back into Teams, they will now see Dial Pad.