---
title: Contact Our Support Team
description: "Reach out to our support team if you need any assistance. ## How to Reach Out Premier Broadband's Technical Support department can be reached in 2 primary ways: 1. Place a phone call to our team by calling 877-828-9280 2.…"
url: "https://snap-dial.com/docs/contact-our-support-team/"
updated: "2025-12-30"
category: Voice Solutions
---

# Contact Our Support Team

Reach out to our support team if you need any assistance.

## How to Reach Out

Premier Broadband's Technical Support department can be reached in 2 primary ways:

1. Place a phone call to our team by calling 877-828-9280
2. Send an email to [help@premierbroadband.com](mailto:help@cdillpremierbroadband.com)

## Phone Call

The main number for technical support is 877-828-9280

To speak with a Premier Broadband's Technical Support Analyst over the phone live, please call our technical support number during our answering hours:

- **Monday through Friday: 8am to 5pm CST**
- **Critical Issues -**24 Hour x 7 days a week (By Phone Only)

During our support hours, we prioritize answering phone calls. If your request is *urgent *or *business impacting*, please call in to make sure you are able to reach an agent for assistance. 

## Email

If your issue is not business-impacting, an email to our support team might be your best option to save yourself valuable time. 

**Quick Tip:** Non-business-impacting requests include things like:

- Phone name updates
- Adding logos to phones as a wallpaper
- Directory updates
- Minor inbound call routing adjustments
- New number purchases
- Setting holiday routing and messages in advance

An email can be sent to **[help@premierbroadband.com](mailto:help@premierbroadband.com)**. Sending an email will create a ticket for one of our agents to respond to within about 24 hours. 

## **Use Our Knowledge Base**

Navigate to our [knowledge base](https://premierbroadband.com/docs-category/voice-solutions/)

## Get Support After Hours

Premier's after-hours support is available on an emergency basis. If your business experiences a catastrophic event that causes the phones to go offline during the night hours or weekends, please do not hesitate to call in for support.

## Outages

For outages, please call our main number at 877-828-9280 and speak to an agent who will create a case and connect you with a technician if one is available. If no technician is available, a ticket will be opened, and we will begin working on the case within two hours or less.

## Service Level Agreement (SLA) for Phone Service

![ class=](https://premierbroadband.com/wp-content/uploads/2025/02/image.png)