Next-Generation AI-Powered Customer Support Agent Built for Sonar Software
McKinney, TX — January 5, 2026 — SnapDial today announced the launch of Frontline AI, a next-generation AI-powered customer support agent built specifically for Internet Service Providers using Sonar Software. Designed to operate 24/7 across voice and chat, Frontline AI enables ISPs to automate customer support, technical assistance, billing inquiries, and payment processing—without disrupting existing […]
A Guide to Mastering Average Handle Time
Average handle time (AHT) is a bread-and-butter metric for any team that talks to customers. It’s the average time it takes to handle one customer interaction, from the moment it starts until the very last bit of follow-up work is done. This isn’t just about how long an agent is on the phone. AHT includes […]