Voice Solutions
SIP ALG: What is it and How to Disable It
Scope: Intended Audience: All End Users This article will provide several steps for disabling SIP...
How to Access SNAPbuilder (Office Managers)
How to Access SNAPbuilder (Basic Users) SNAPbuilder NOTE: Button 1 should always be set...
Call Forwarding
Call Forwarding When configuring forwarding, users may choose to show their own caller ID...
Manage Voicemail Greetings
Managing Via Phone Managing Via Web Portal Click to Zoom 3. Click on Settings4....
Delete Voicemail Messages (End User)
The following steps will show how to delete voicemail messages via the portal Requirements...
Delete Voicemail (Office Manager)
3. Navigate to the User wanting to clear the VM messages and on the...
VOICEMAIL MENU (Example)
Configure Holiday Routing
1. Log in to the Manager Portal 2. Navigate to Users 3. Uncheck Hide System Users...
User Types
User types will vary depending on the purpose. In most cases, Users will be...
Bulk Edit Users
3. This is the Bulk User Edit modal. Select fields and values and then click Save. The...
Reset and Recycle a Single User
Reset a Single User 3. At the far right of the user you want...
Barge, Listen In, and Whisper
Listen In on a Call Office Manager & Reseller Steps 3. Go down to Current...
SNAP.HD Meeting Functions
Host Functions Invite participants by using the Add Participant icon in the top left...
Configuring Site Level Defaults
Configure Sites 1. Login to the PBX portal and navigate to the domain you...
Configure Speech To Text
3. Select the Auto Attendant to modify 4. Click the Cog icon on the right 5. Select Speech Keywords...
Hot Desking / Hoteling
Hoteling (also called office hoteling or hot desking) is the practice of providing office...
Zoiper Mobile App
This document will allow you to configure the Zoiper softphone application for use with your hosted...
Contact Our Support Team
Reach out to our support team if you need any assistance. How to Reach...
SnapMobile
SNAPmobile is an IOS and Android application that will allow you to use your...
Manage Voicemail Greetings
Managing Via Phone Managing Via Web Portal 3. Click on Settings 4. Click on the...
Call Queues
Types of Call Queues Create a Call Queue 3. Click Add Call Queue 4. Complete...
Single Sign-On
Requirements Set Up SSO 3. Scroll down to Account Security and select the type of Single Sign-On you...
Multicast Paging
Yealink Configure Paging Sender Via Override 5. Click Save and Resync Configure Paging Receiver...
Suspected Spoofed DIDs
Spoofing of the Caller ID number is a practice of falsifying the information transmitted...
Star Codes and Features
Many features in the platform are controlled by dialing the star key in conjunction...
Yealink: Manual Configuration
Obtain SIP Credentials Find Yealink Phone IP Address Configure Yealink Phone Configure Additional Settings
Yealink: Overrides
Yealink Administrator Guide http://support.yealink.com/documentFront/forwardToDocumentDetailPage?documentId=143 Null Values You can override any provisioned value by entering...
Numbers for Testing
E-911 RegistrationDial 933 from your phone and you will hear a recording stating your...
Conference Controls
Star Code Application Description [*]6 Toggle Mute Toggle Mute On/Off [*]70[+]Participant’s number[+]# Add and...
Choose from 10 AI Voices For Your Organization
Choose a voice that best fits you and organization below for Auto Attendants, Greetings,...
Create a Phone Template via SnapBuilder
1. Log in to the Manager Portal Click the Inventory tab > Then click Phone Hardware > Then click...
Does my DirectRouting User need a Microsoft License?
Yes. Temporarily. For the automated setup of Direct Routing a “DirectRouting User” is created...
Enterprise AI Calling Security Made Easy with SnapDial’s Compliant Frontline AI Voice Agents
When millions are lost to voice fraud and customer data breaches every year, secure...
Configure Direct Routing for TeamMate Connector
Scope Intended Audience: Global Administrators configuring Microsoft Teams This article outlines the process for configuring...
Add PBX to TeamMate Connector Enterprise
SCOPE This article outlines how to add a PBX to a TeamMate Connector enterprise....