Call Forwarding
When configuring forwarding, users may choose to show their own caller ID or the caller’s caller ID.
Forwarding to the 10-digit number (5556667777) will display the user’s caller ID. With the implementation of STIR/SHAKEN, these calls will be sent out with an Attestation level of A
Forwarding to the 11-digit number (15556667777) will display the caller’s caller ID. With the implementation of STIR/SHAKEN, these calls will be sent out with an Attestation level of C
- Attestation Level A – The caller number is verified to be owned by us and is authorized to be on our servers and the request came from our servers.
- Attestation Level C – The caller number is not verified to be on our servers or owned by us, but the call request did come from our servers.
Forward From A Phone
To configure call forwarding dial *72
Once the number is set, users may dial *73 to turn forwarding off and *40 to turn it back on using the same number.
Forward From the Manager Portal
- Log in to the Manager Portal
- Navigate to Users
- Select the user to update
- Go to the Answering Rules tab
- It is recommended to set the Ring For time to at least 35 seconds, or callers will receive an “invalid destination” message if the extension times out before the cell phone does.
- Select the active answering rule to edit
- Check Call Forwarding Always and set the phone number to forward to
- Click Save
