McKinney, TX — January 5, 2026 — SnapDial today announced the launch of Frontline AI, a next-generation AI-powered customer support agent built specifically for Internet Service Providers using Sonar Software. Designed to operate 24/7 across voice and chat, Frontline AI enables ISPs to automate customer support, technical assistance, billing inquiries, and payment processing—without disrupting existing workflows.
Through direct integration with Sonar’s API, Frontline AI can securely validate customer accounts, process and apply payments, summarize customer interactions, and intelligently escalate issues to live agents when needed. This allows service providers to reduce operational costs, improve response times, and deliver consistent, high-quality customer experiences at scale.
“SnapDial is excited to lead the way with voice agents for the Sonar Software platform, empowering ISPs to lower operational costs while streamlining Level 1 support and payment handling,” said Scott Sims, Manager at SnapDial.
Frontline AI works seamlessly with existing phone systems or SnapDial’s hosted voice platform and offers multiple natural-sounding AI voices, flexible call routing, and detailed interaction reporting—making it an ideal front-line support solution for modern broadband providers.
About SnapDial
SnapDial is a communications technology company delivering advanced voice, messaging, and automation solutions for service providers and businesses. With a focus on reliability, flexibility, and seamless integrations, SnapDial helps organizations modernize customer communications, streamline operations, and improve customer engagement. Frontline AI reflects SnapDial’s commitment to bringing intelligent, AI-driven solutions to the front lines of customer support.
Learn more at snap-dial.com
About Sonar Software
Sonar Software is a modern, cloud-based OSS/BSS platform built exclusively for Internet Service Providers. Sonar enables ISPs to manage subscriber accounts, billing, payments, network monitoring, and customer support from a single, unified system. With its powerful API-first architecture and automation-driven design, Sonar helps service providers operate more efficiently, scale faster, and deliver an exceptional customer experience.
Learn more at sonar.software