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Configure Direct Routing for TeamMate Connector

< 1 min read

Scope

Intended Audience: Global Administrators configuring Microsoft Teams

This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email. 

  1. The Global Administrator of the Enterprise will receive an email from TeamMate with an invitation Code and a link to complete registration.
    ></li> <li>Copy the Invitation Code and click on <strong>Complete</strong>. </li> <li>Log in to the portal with Global Admin Credentials.</li> <li>Navigate to Enterprise > Direct Routing<img decoding=

    Troubleshooting #

    Ensure TM_PBX_Unrestricted was added to Voice Routing Policies. If not, users will not see a Dial Pad under Calls on Teams application.

    1. Log in to https://admin.teams.microsoft.com/ 
    2. Click on Voice
    3. Click on Voice Routing Polices
    4. Check if you have the following Policies.></li> <li>If you have the rules above, <strong>do not proceed </strong>with the following steps: <ol class=
    5. Click on Global (Org-Wide Default)
    6. Click on Add PSTN Usage..></li> <li>Checkmark <strong>TM_PBX_Unrestricted</strong></li> <li>Click <strong>Apply</strong><img decoding=
      Updated on January 6, 2026

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