Reach out to our support team if you need any assistance.
How to Reach Out #
Premier Broadband’s Technical Support department can be reached in 2 primary ways:
- Place a phone call to our team by calling 877-828-9280
- Send an email to [email protected]
Phone Call #
The main number for technical support is 877-828-9280
To speak with a Premier Broadband’s Technical Support Analyst over the phone live, please call our technical support number during our answering hours:
- Monday through Friday: 8am to 5pm CST
- Critical Issues –24 Hour x 7 days a week (By Phone Only)
During our support hours, we prioritize answering phone calls. If your request is urgent or business impacting, please call in to make sure you are able to reach an agent for assistance.
Email #
If your issue is not business-impacting, an email to our support team might be your best option to save yourself valuable time.
Quick Tip: Non-business-impacting requests include things like:
- Phone name updates
- Adding logos to phones as a wallpaper
- Directory updates
- Minor inbound call routing adjustments
- New number purchases
- Setting holiday routing and messages in advance
An email can be sent to [email protected]. Sending an email will create a ticket for one of our agents to respond to within about 24 hours.
Use Our Knowledge Base #
Navigate to our knowledge base
Get Support After Hours #
Premier’s after-hours support is available on an emergency basis. If your business experiences a catastrophic event that causes the phones to go offline during the night hours or weekends, please do not hesitate to call in for support.
Outages #
For outages, please call our main number at 877-828-9280 and speak to an agent who will create a case and connect you with a technician if one is available. If no technician is available, a ticket will be opened, and we will begin working on the case within two hours or less.
Service Level Agreement (SLA) for Phone Service #
